R. Harrison

CEO - CompanyName

Johan Wallquist is a host of exceptional ability. Studies show that a vast majority of guests attending events by Johan have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.

Tuesday

February

3:00pm

Customer loyalty in

the new economy

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The Customer Loyalty Recipe

You don't want to miss this. On Feb 16th, we unveil the recipe of customer loyalty for modern companies, and you're invited.

Uber has no taxis. Airbnb has no real estate. Alibaba has no inventory. Spotify and Netflix changed industries.

New players and trends are rebuilding the business landscape. We'll talk about what effects this has and how you can maneuver profitably in this new world.

What you get:

- Understand the new business models (product vs. services vs. subscriptions, recurring revenue etc)

- Realize what Service, as in good service, does for the Customer Experience (CX) and loyal customers

- Learn about Services, as in buying/selling as a service, and the related business opportunities

So join us for this afternoon of insights and excitement.

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The day You'll Remember

Rough Agenda (to be Iterated)

Schedule

3pm

Grab a seat. We're kicking off with the modern recipe for real customer loyalty. Learn about the new economy, recurring money, service models and innovation. Real example cases and solutions for you to use will be presented.
Chapter 1

The Management track | Focus on what and why.
Decision makers needs to know more about ROI and business model impact in the new economy. Take this Service Management tour to learn more about the models, processes and structures needed for successful service model implementations.
Chapter 2

How-to-track | The solution/product
Explore the benefits of the right tools, see examples and learn how they can be used in your environment to automate and increase productivity for service and sales.
Wrap up
5pm

Networking. Ask the experts. Drinks/snacks. Maybe dance ♫

The Final Countdown!

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Speakers

Johan Wallquist

Chief Customer Officer

@The Service Corporation

Johan operates in the space between larger enterprises and promising startups. He develops and supports TSC's customer-centric business concepts for the new economy.

Magnus Kolaas

European Manager

@Djenee

Magnus has over 15 years in international management and an true entrepreneur. 10 years in tech companies/startups including experience in sales, marketing and PR. Now heading european growth initiatives for Djenee.

Julie Fosselius

Service Guru

@Zendesk

Julie is a true Customer Service expert and thought leader. She is a former Head of Customer Service at companies such as Deckers and Radley.

Pierce Buckley

Co-founder & Evangelist @Babelforce

Pierce has worked over 15 years in customer service and with customer experiences. His company is focused on giving businesses unprecedented flexibility and power to create almost any kind of service or sales communications solution.

Peter Forsbeck

CTO and Co-Founder @The Service Corporation

Peter has heavy experience in IT management and within IT services (a true ITIL guru). He guides companies towards a more service oriented model supported via smart technical solutions.

Producers